Request to responsible team
Explore accessible intake forms, reference numbers, routing and status updates for agreed public-facing services.
NMT for Government, municipalities and public institutions
Make service requests easier to follow and account for.
Plan service-request portals, internal workflows and management reporting around the people, responsibilities and procurement requirements of your institution.
Proposed solution areas. These examples describe workflows we can assess with you; they are not a published public services client deployment. Scope, specialist involvement and delivery capacity are established through discovery.
The daily friction
Sound familiar?
A request may move between departments without a shared status or clear next owner. Staff repeat data entry while residents, service users and managers struggle to find out what progress has been made.
Your system, scoped with you
What we could connect
These are proposed starting points for discovery. The features, integrations and controls for your organisation are agreed in the project scope.
Internal review and approvals
Map document submissions, departmental handovers, approval queues and escalation rules with a visible record of decisions.
Service delivery and oversight
Scope case tracking, operational dashboards and reporting against agreed definitions. Assess legacy integrations and staged rollout with your technology team.
Requirements to agree
Plan the boundaries first.
- Procurement, accessibility and information-governance requirements established with the institution
- Public submissions separated from internal records and decision-making permissions
- Delivery capacity, specialist partners, acceptance criteria and support agreed before commitment
Start the conversation
Three useful questions
- 01Which service requests pass through the most teams or manual steps?
- 02Which procurement, accessibility and security requirements must the project satisfy?
- 03Who will own acceptance, operational handover and ongoing support?
No specification required. Bring the workflow you have today.
Start with your objectives. Define the delivery together.
We will review your workflow, integrations and constraints, then propose a suitable starting point. Larger engagements may need paid discovery, specialist partners and a phased delivery plan.